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Alcove QUALITY

Alcove certifies that your product has been inspected and tested by our specialists, and is compliant with Alcove’s high standards of quality.

CSA certification

Our products and their components have received CSA certification, which attests to their quality and reliability.

UPC certification

IAPMO: Our Wisteria products, faucets, shower bases, and porcelain products have received UPC certification, which attests to their quality and reliability.

WATERSENSE certification

Our toilets have received WaterSense certification.

Certification ECORESPONSIBLE

Our products have been certified ECORESPONSIBLE, a recognition of Alcove’s initiatives towards limiting its environmental footprint.

Warranty

Each Alcove product has been subjected to rigorous quality controls and we guarantee that it conforms to the highest quality standards. In order to ensure a trouble-free installation, we strongly recommend that you read the installation manual and our warranty terms joined with the product carefully before beginning any work. Our warranty covers parts and labor for repairs only and does not cover additional costs related to defective product replacement.

Bathtubs and showers

Acrylic shell: Alcove guarantees that acrylic units are free of any defects in materials and workmanship under normal use and service for a lifetime period starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.

Systems: Limited 10-year warranty (parts and labor) against manufacturing defects; jets, pipes, fittings, electronic control pads, pumps, inline heaters, blowers, black box, remote controls, ozonator, wiring, etc. and leaks related to manufacturing defects. Limited 5-year warranty against manufacturing defects related to colored jet trims inside the bathtub.

Limited 5-yars warranty against manufacturing defects related to colored jet trims inside the bathtub.

Options

General:  Chromatherapy, neck pillows, handles and other options. Limited 5-year warranty against manufacturing defects for all parts.

Doors

Limited 10-year warranty against manufacturing defects, including the wheels covers parts other than gaskets, magnets & installation hardware which have a 1-year warranty against manufacturing defects. 1-year warranty on glass breakage and on the Easy-Clean.

Toilets

Porcelain: Limited 5-year warranty against manufacturing defects.

Parts: Limited 5-year warranty against manufacturing defects for parts inside tank. Limited 1-year warranty for installation hardware.

Seats: Limited 1-year warranty against manufacturing defects.

Sinks

Limited 1-year warranty against manufacturing defects.

Faucets and drains

Limited lifetime warranty against manufacturing defects on all parts including cartridges.

Faucets: Limited lifetime warranty on Chrome finish.

Shower tower:  Limited 3-year warranty on Chrome finish and hand shower limited 1-year warranty on Chrome finish.

Drains:  Limited lifetime warranty for Chrome finish.

Parts

Limited 1-year warranty against manufacturing defects.

IMPORTANT!

• When a showroom product is sold, the warranty period begins on the date of purchase from Alcove by the retailer.
• For commercial use, all products have a 1-year warranty against manufacturing defects.
• The Alcove warranty is solely for the personal household use of the original owner/user and starts on the date of purchase from Alcove by the retailer. The warranty will take effect when the original owner/user presents the original bill of sale. The warranty is not transferable to subsequent owners. All products replaced or repaired by a qualified and certified technician during the warranty period will still be covered for the remainder of the original warranty.
• This warranty shall not apply in the case of non-compliant or incorrect operating procedures, breakage or damage caused by normal wear and tear, fault, negligence, abuse, misuse, misapplication, improper maintenance, alteration or modification of the product, as well as chemical or natural corrosion, fire, flood, or any other fortuitous event. This warranty shall not apply to stains or malfunctions caused by natural disaster, ferrous water, hard water or salty water.
• Like any product of lasting quality, Alcove products and accessories require a certain amount of upkeep to preserve their finish. Clean your new Alcove product with a mild soap, rinse thoroughly with warm water, and dry with a clean, soft cloth. Never use cleaning products containing abrasive agents, ammonia, bleach, acid, wax, alcohol, or solvents. Failure to comply with these maintenance instructions may invalidate the Alcove warranty.
• No return on products sold in liquidation.
• No warranty on products sold in liquidation.
• No return on products sold with a system or option.
• No return on all products or parts (including replacements parts) valued at $100 or less.
• All systems and options automatically come in the same colour as the bathtub unless otherwise specified on the purchase order.
• No return on products sold more than 3 months ago.
• 1-year guarantee on purchased parts.

The warranty is not transferable to subsequent owners.

All products replaced or repaired during the warranty period will still be covered for the remainder of the original warranty.